Privacy Policy

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.elitecove.com (the “Site”). At Elite Cove, we take privacy protection very seriously and set the highest standards in this regard. We value the trust you place in us and are committed to protecting your privacy.

Data Collection

In this Privacy Policy, references to “you” mean any person submitting any data to us, our agents, or the Site. We will only collect information where it is necessary for us to do so and only if it is relevant to our dealings with you. We will only keep your information for as long as required by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without providing personal details. During your visit to the Site, you remain anonymous, and we cannot identify you unless you have an account on the Site and log on with your user name and password.

Changes to Policy

Our privacy policy is subject to change from time to time without notice. To ensure you are aware of the changes, please review this policy periodically. This privacy statement does not apply to our business partners, affiliates, or other third parties. Please review the privacy statements of the other parties with whom you may interact.

Information We Collect

  1. Contact Details: Your name, email address, account password, phone number, and shipping address.
  2. Transaction Details: Your transaction or banking details, such as credit card number, cardholder name, expiration date, and CVV, are not held by Elite Cove but by our Payment Gateway partner (PhonePe).
  3. Order History: Your previous orders and transactions, including the product and pricing details, the date of purchase, transaction information, and payment history.
  4. Cookies: Cookies are pieces of data stored by a website within a browser, enabling the browser to remember information specific to a given user. You can set your browser to notify you when you are sent a cookie and decide whether or not to accept it.
  5. Session Log Information: This includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request, etc.
  6. Email Communication: Any user or customer communication with Elite Cove, such as product inquiries, order and transaction-related information, disputes, or complaints.

How We Use Your Information

We only collect user or customer information as required to conduct our business and to provide the best services to our users and customers. We do not sell or rent this information to third parties. User or customer information will be used as described below:

  1. Service Delivery: Your information will be shared with our subsidiaries, affiliates, and partners involved in delivering the service to you during the buying process. It may also be shared in case of acquisitions or mergers with other business entities.
  2. Customer Behavior Analysis: We use the information to understand customer behavior and offer better, more relevant experiences. Aggregated information is used to compile statistical and demographical profiles for business and marketing activities.
  3. Communication: We use your information to inform you about offers, deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. You will have the option to opt out of such services.
  4. Customization: Cookies are used to provide a customized experience, such as identifying recently viewed items and implementing wishlist and cart features.
  5. Site Improvement: Session log and traffic flow information help us understand how users interact with our site and make improvements. This information also helps us analyze customer preferences and buying patterns.
  6. Performance Measurement: We use IP addresses, traffic sources, user navigation across the site, browser, and OS information to measure overall site performance in terms of user engagement, time spent on the site, etc.
  7. Legal and Regulatory Compliance: User or customer information may be used in legal disputes or other legal processes, to comply with statutory or regulatory requirements, troubleshoot problems, detect and protect against fraud and other criminal activities, collect fees owed, enforce our terms and conditions, prevent abuse of our services, and prevent violation of the rights of third parties, other users, or the general public.

Opt-Out

Elite Cove provides all users with the opportunity to opt out of receiving non-essential communications from us or on behalf of our partners after setting up an account.

Contact Us

If you have any comments or suggestions, we would be pleased to receive them at elitecove.india@gmail.com. Questions regarding this statement should also be directed to this address.

Thank you for trusting Elite Cove with your personal information.